Shipping policy
Last updated: April, 2025
Do I ship to your country?
Yes, I offer free worldwide shipping on all products.
No matter where you live, your order will be delivered to your home or nearest pick-up point—at no extra cost.
✨ Need your order by a specific date?
Send me a message at hello@myequiart.com before ordering, and I’ll let you know what’s possible.
Delivery Times & Production
Since everything is custom-made by me, production begins after your order is confirmed. Here’s what to expect:
Custom Portraits
Sweden
• Standard: 10–15 business days (to Pick-up Point)
• Express: 4–6 business days
EU, USA, Norway, Switzerland
• Express: 10–15 business days
Rest of World
• Standard: 10–15 business days (delivery method depends on region)
You can choose priority production and express shipping for portraits at checkout. This isn’t available for other items.
Note: Portraits are produced and shipped from Sweden. Other products are produced closer to your location, when possible. Items may arrive in separate shipments.
Other Products (Sweaters, Phone Cases, Mugs, etc.)
These are produced on demand by my trusted partners. Estimated delivery times:
• Knitted Sweater: 2–4 weeks (Produced and shipped from China)
• Phone Cases & Accessories: ~2 weeks (depending on location)
Each product page shows estimated delivery times.
During the Chinese New Year period (typically late January–February), our production partner for knits may experience a short shutdown, which can lead to extended delivery times. We appreciate your patience during this time.
Customs & Import Fees
I want every My Equi Art customer — no matter where you are in the world — to feel confident when ordering from me.
That’s why I do my best to make the customs and import process as clear and simple as possible.
🇺🇸 For my customers in the United States:
I currently ship all U.S. orders Delivered Duty Paid (DDP), which means I cover any customs duties and import fees related to your order.
You won’t receive any surprise charges upon delivery — I handle all import declarations and costs on your behalf.
Please note that the previous de minimis threshold (which allowed shipments under $800 USD to enter duty-free) was officially removed by U.S. Customs and Border Protection in August 2025.
As a result, all international shipments to the U.S. may now be subject to customs processing and import duties, regardless of value.
To make things easier and worry-free for my customers, I’ve chosen to cover these potential costs myself for the time being.
I’ll continue to monitor U.S. import regulations closely and update this policy as needed if any future changes affect how fees are handled.
🇪🇺 For my customers in the EU, Australia, and Norway:
No customs or import fees typically apply for smaller orders shipped within or from these regions, so your order should arrive without any additional border costs.
🌍 For my customers in other countries:
Customs or import fees may apply depending on your local regulations.
These costs are the buyer’s responsibility unless otherwise stated at checkout.
I recommend checking your country’s import guidelines for the most accurate and up-to-date information.
I review and update this policy regularly to ensure transparency and to make sure you always know exactly what to expect when ordering from My Equi Art.
💌 Questions?
I'm here to help!
Just email me at hello@myequiart.com and I’ll be happy to assist you.