FAQ
What is My Equi Art?
My Equi Art creates portraits and fine art posters of horses. Every piece is handmade and unique, made out of photos of your horse by our artist, Me, Amalia Thoors.
Artistic Expression
I picture myself walking out on a large field of green grass. On a distance i spot a horse eating. Turning its head towards me, I recognise the look. The markings, the ears. It's her. It's your horse!
My Equi Art is my artistic expression of your beloved horse. I work with an abstract minimalistic design and limit my options by using dual tone only. Hence, faded and blurred areas are represented as if from a distance. My works mission is to capture the impression, personality and soul of your horse and should not be confused with a detailed realistic portrait.
For examples and to avoid avoid any misunderstanding, check out our Instagram!
How does it work?
1. Click on "Order poster"
2. Choose which size you want on the poster and the frame of your choice
3. Fill out your horse's name and any other info. For example year of birth, pedigree, or owner.
4. Upload 1-3 frontal pictures of the horse. You must clearly see any markings and the head shape. The picture should be taken as parallel to the nose spine as possible. The more frontal and clear picture, the more alike the portrait will be of your horse.
5. Add to cart and click “Continue shopping” if you want to add another horse, or continue to “Check out”.
6. Once the order is placed, our artist will start drawing your horse with its unique characteristics.
What size are the posters?
My Equi Art is available in three sizes:
70 x 100 centimeters (27.6 x 39.4 inches)
50x70 centimeters (19.7 x 27.6 inches)
30x40 centimeters (11.8 x 15.7 inches).
If you have any special requests, don’t hesitate to reach out.
Do you ship to my country and what are the shipping costs?
We offer free worldwide shipping for all orders.
How long does the production and delivery take from that I order?
Sweden
Standard 10-15 working days to Pick-up Point.
Express 4-6 working days.
EU, US, Switzerland, Norway
Express 10-15 working days.
Rest of world
Standard 10-15 working days to Pick-up Point.
In the case of campaigns, I reserve a somewhat longer delivery time due to higher order numbers than usual.
Se dates for Christmas delivery 2022 here.
In the case of campaigns, I reserve a somewhat longer delivery time due to higher order numbers than usual.
Se dates for Christmas delivery 2022 here.
Is frame included?
No. However, you can choose to add a frame. If you do, we frame it for you. Our frames are made out of wood. Black/white frame from pine and the natural wood from oak. All frames have plexiglass that does not break. Safe to hang in the stable.
What payment options do you offer?
You can pay with Visa, Mastercard, American Express, Apple Pay, Google Pay, Paypal or with Klarna. The payment options vary depending on which country you're from.
Do I have to pay for customs?
If you live in the EU, USA, Australia or Norway you will not have to pay customs. If you live outside these countries please check your customs regulations, as all countries have different thresholds.
What paper do you use?
Our posters are printed on Hahnemühle Studio 210 gram premium fine art paper.
Who is creating the illustration?
Every poster is handmade by the artist Amalia Thoors, the founder of My Equi Art.
Can I be compensated for a poster damaged during delivery?
Yes. We compensate by sending a new poster. As all our posters are custom made, we, unfortunately, can’t do refunds. For compensation you need to file a complaint. My Equi Art will initiate a case with the relevant carrier and when they have accepted the claim we print and send a new poster. To file a complaint see heading "I want to make a complaint, how may I do that?"
I want to make a complaint, how may I do that?
All complaints (damaged or defective posters) must be sent to hello@myequiart.com within one week from received delivery and include pictures clearly showing the poster and packaging.
Can I refund the portrait?
Since all portraits are custom made after your order, no refunds are accepted. If it's damaged or you want to make a complaint, please see bullets above.
I've made a mistake in my order, can you change it?
You can make changes to it up till we send it for printing. The changes can be made 6 hours from the order confirmation that you have received by email once you have placed your order.
I have more questions or a special request, how do I contact you?
If I want to collaborate with you, who do I contact?